At your request, the deployment contact for your eHealth Service can connect you with a representative of the ONE® ID Business Delivery Team to help walk you through this process and/or provide more details regarding ONE® ID.
PKI Certificates are used to secure communications between eHealth Ontario and client systems and are required for many eHealth service implementations.
Client organizations are responsible for installing certificates onto their infrastructure and for establishing internal processes to support certificate maintenance.
Utilities
Instructions for 3rd Party Utilities
The tools/software described in these files are neither owned nor supported by eHealth Ontario. These documents are intended as recommendations for leveraging alternate tools/software in support of the eHealth Ontario PKI Issuance process and not as definitive guides. These recommendations are based on past experience in using the respective tools and may not be correct in all circumstances. Generating Certificate Signing Requests and installing PKI Certificates remains the responsibility of the requestor.
Training presentation
Online self-help
- Changing your Online Password
If you have forgotten your password or if you want to change your existing password - Changing your Challenge Questions
- Changing your Contact Information
- Recovering a forgotten ONE ID Login ID
- Reviewing your Service Enrolments
Visit the ONE ID website: oneid.ehealthontario.ca
Help Desk Support
- Problems with or questions about an eHealth service
- Password Updates or Resets
If you are unable to update or reset your password online - Forgotten ONE® ID Login ID
If you are unable to find your User Name online
Tel: 1-866-250-1554
Email: OH-servicedesk@ontariohealth.ca
Registration questions
- Help Registering and Enrolling for a Service
- Questions about Identity Documents
- Privacy and Security questions
Speak to your organization’s Local Registration Agent
Tel: 1-866-250-1554
Email: ONEIDRegistrationAgents@ontariohealth.ca